Delete your Turnsweep account

Turnsweep — Significa Interactive

This page explains how to delete your Turnsweep account and everything in it. You do not need to have the app installed to make the request.

From inside the app

This is immediate and needs nothing from us.

Open Turnsweep and go to the Account tab.
Scroll to Delete account.
Type DELETE to confirm.

The typed confirmation is deliberate. Deletion cannot be undone, and a mis-tap should not be enough to trigger it.

Without the app

Email support@turnsweep.com from the address your account uses, with the subject Account deletion request.

We will confirm the request and complete the deletion within 30 days, usually much sooner. We may ask you to confirm from the account's email address; we will not ask you for your password.

What is deleted

This cannot be undone.

Your profile — email address, name and role
Your properties and their settings
Your connected calendars and the bookings read from them
Your checklist templates and every turnover checklist
Every verification photograph you uploaded
Your inventory and stock records
Your messages and any photographs attached to them
Push notification tokens for every device you signed in on
Your subscription record held by us

What is not deleted

If you are a cleaner: the record that a turnover was completed stays with the host who owns that property, with your name removed. That record is the history of their property being cleaned, and it is not ours to erase on someone else's behalf.
Your subscription. It is held by Apple or Google, not by us, and deleting your Turnsweep account does not cancel it. Cancel it in your App Store or Google Play account settings, or you will continue to be charged.
Backups. Copies held by our infrastructure provider are overwritten on a rolling basis and are fully gone within 30 days.
Data on your own device, if you keep the app installed and do not sign in again. Deleting the app removes it.

If you only want to stop syncing

Signing out leaves everything on your device and stops it being synced or shared. That is reversible; deletion is not.